ServiceM8 is built for fast call-outs, priced by how many jobs you create. CREW25 is built for crews on projects as well as call-outs, with an AI office manager and no job caps. The difference is the shape of your work.
A full job management system with an AI office manager built in. Quotes, the crew schedule, timesheets, costing and invoices on one job, with margin after overheads.
Choose CREW25 when you run crews on multi-week jobs as well as service calls.
A job app for tradies doing many short jobs: book, quote, attend and invoice from the phone, with a large add-on ecosystem.
Choose ServiceM8 when you do lots of short call-outs with a small team on iPhone.
Last updated: October 2026, from ServiceM8’s own pages. Parts of CREW25 that are not built yet say so.
| Feature | CREW25 | ServiceM8 |
|---|---|---|
| What it is | Job management with an AI office manager, for projects and service calls. | A job app built around short call-outs. |
| Pricing | One plan with the whole platform, given in a demo. Only people who sign in are billed; crew without a login are free. 14-day free trial. | Free to A$349 a month inc GST, by jobs a month (30 to 1,500+). Users unlimited on paid plans. |
| Projects | Stages, variations, a crew timeline months ahead and stage invoices. | Built around short jobs; progress invoicing is available. |
| Job costing | Margin after overheads and on-costs on every job, included. | On Premium (A$149 a month) and above. |
| Android | The same app as iPhone, working offline (in testing). | A lighter Android app without quotes, invoices or Tap to Pay. |
| AI | Sets you up from your files, answers from your records and drafts quotes. | AI Smart Helpers on every plan. |
| Text messages | 300 a month included. | 100 to 3,000 a month by plan; extras 10c. |
| Accounting | Xero two-way. MYOB and QuickBooks planned. | Xero, MYOB and QuickBooks. |
ServiceM8 counts every job you create. Go past your plan’s limit and you have seven days before you are asked to upgrade.
CREW25 doesn’t count jobs. A month of small call-outs costs the same as a month of one big build.
YouWhich jobs are losing money this month?
CREW25 AITwo jobs are under 10% margin after overheads: Harbour St deck at 6%, with 18 hours over the estimate, and Lee bathroom at 8%, with 6 hours waiting for approval.
Multi-week jobs need people planned weeks ahead, across stages, with everyone’s other work in view.
In CREW25 you can ask the AI to put someone on a job, and it tells you what else they’re on first.
YouPut Jake and Sam on the Smith job Thursday and Friday.
CREW25 AIJake is free both days. Sam is on Harbour St on Thursday morning. Put them both on Smith for Thursday and Friday anyway?
Users are unlimited and plans start low, so a small team doing simple jobs will usually pay less on ServiceM8.
ServiceM8 has years behind it, an add-on ecosystem, and asset, phone and Tap to Pay features CREW25 does not have.
Its apps are live in the App Store and Google Play. CREW25’s are still in testing.
Staff lists, rate cards and customer spreadsheets. CREW25 AI reads them into your team, customers and price book, and you check everything before it is created.
Customers and price lists import from a CSV, with columns matched from Tradify, ServiceM8 and Xero exports. Importing the same file twice changes nothing.
Run one crew or one job alongside your current system, then move the rest. Job and quote history is not imported.
Sources: ServiceM8 pricing, ServiceM8 Lite for Android. Prices and features change; check them before you decide.
Start a 14-day free trial with no card required, or book a demo and we’ll walk you through it.
