CREW25
A full job management system with an AI office manager, built in Australia for crews on projects and service calls.
Choose CREW25 when you want a full system without an enterprise rollout.
- Built in Australia
- Xero two-way
- AI built in
CREW25 vs ServiceTitan:
An enterprise platform or a crew system
ServiceTitan is a large US field service platform priced per technician through sales. CREW25 is built for Australian trades running crews on projects and service calls, with an AI office manager. One is built for scale; the other for getting the office off the owner’s phone.
Last updated: October 2026
CREW25 and ServiceTitan, in a sentence each.
ServiceTitan
An enterprise field service platform with dispatch, call booking, memberships, payroll and advanced reporting.
Choose ServiceTitan when you run a large service operation with a call centre.
- Per technician
- Enterprise
- US-built
Looking at ServiceTitan?
- ServiceTitan doesn’t publish prices: every plan is per technician, on request.
- It’s a large US platform, with call booking, memberships and payroll.
- CREW25 is one plan, and its AI sets you up from your own files.
Side by side
CREW25 vs ServiceTitan, feature by feature.
Last updated: October 2026, from ServiceTitan’s own pages. Parts of CREW25 that are not built yet say so.
| Feature | CREW25 | ServiceTitan |
|---|---|---|
| What it is | Job management with an AI office manager, for projects and service calls. | An enterprise field service management platform. |
| Pricing | One plan with the whole platform, given in a demo. Only people who sign in are billed; crew without a login are free. 14-day free trial. | Starter, Essentials and The Works, per technician, on request. |
| Setup | AI sets you up from your staff list, rate card and customer files. | Through sales and onboarding. |
| Projects | Stages, variations, a crew timeline and stage invoices. | Construction is one of its segments, alongside service and replacement. |
| Accounting | Xero two-way, with GST. | Check Australian accounting support with sales. |
| AI | Sets you up from your files, answers from your records and drafts quotes. | Check current AI features with sales. |
A full system, without the rollout.
Enterprise platforms take a sales process and an implementation project.
CREW25 AI reads your staff list, rate card and customers in, and you check them before anything is created.
YouSet us up from this staff list and rate card.
CREW25 AIFound 14 people with pay rates and 62 price book items. Three rates have no unit, so I’ve left them for you. Create the rest?
Built for crews, not just technicians.
Service platforms are built around one technician per call.
CREW25 plans crews across multi-week jobs as well as call-outs, on one timeline.
YouWho’s free next week?
CREW25 AIMia is free all week. Jake is free Wednesday to Friday. Everyone else is booked, mostly on Harbour St.
Honest trade-offs
Where ServiceTitan is stronger.
Built for scale
ServiceTitan handles large service operations with call booking, dispatch and memberships.
Payroll and commissions
Its higher plans include payroll, commission tracking and advanced reporting. CREW25 exports hours for pay but doesn’t run payroll.
Many trades and segments
It covers residential, commercial, construction, franchise and private equity groups.
Choosing
When to choose CREW25 vs ServiceTitan.
Choose CREW25 if
- You run crews on projects as well as service calls
- You work in Australia and use Xero
- You want to be set up from your own files, without an implementation project
- You want AI doing the office work
Choose ServiceTitan if
- You run a large service operation with a call centre
- You need memberships, payroll and commissions in one platform
- You work mainly in the US
Moving across
Moving from ServiceTitan to CREW25.
Drop in what you have
Staff lists, rate cards and customer spreadsheets. CREW25 AI reads them into your team, customers and price book, and you check everything before it is created.
Or import a CSV
Customers and price lists import from a CSV, with columns matched from Tradify, ServiceM8 and Xero exports. Importing the same file twice changes nothing.
Start with one crew
Run one crew or one job alongside your current system, then move the rest. Job and quote history is not imported.
Sources: ServiceTitan pricing. Prices and features change; check them before you decide.
More
Other comparisons.
See CREW25 in action.
Start a 14-day free trial with no card required, or book a demo and we’ll walk you through it.