Find it fast
Ask what the builder said about Friday or when the supplier quoted, and the agent searches your Gmail by sender, subject, date or words and reads the thread.
Integrations
Gmail Integration for Trades Businesses
CREW25 AI works in your own Gmail, and customer emails file themselves onto the right job.
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CREW25 + Gmail
- Finds what a customer or supplier last said
- Drafts replies and sends them on your yes
- Labels, bins and tidies your inbox
- Customer emails file onto their jobs
Gmail
Your inbox, worked for you.
Replies on your yes
The agent drafts the reply or the new email and shows it to you first. It sends, replies or forwards only after you agree, and only exactly what you saw.
Emails on the job
Turn on Email sync and emails with your customers file themselves onto the right job, so the whole office sees the conversation on the job’s Emails tab.
How it works
How does the Gmail integration work?
Sign in with Google
Google asks you to approve what CREW25 may do. CREW25 never sees your password.
Choose how it’s used
Connected from Settings → Agent, the agent can use it. Connected from Settings → Email sync, customer emails file onto jobs too.
Ask CREW25 AI
In the chat, by text or on a call. When a request needs it and it isn’t connected, the agent shows a card to connect it.
CREW25 + Gmail
- Finds what a customer or supplier last said
- Drafts replies and sends them on your yes
- Labels, bins and tidies your inbox
- Customer emails file onto their jobs
What’s included
Everything CREW25 does with Gmail.
CREW25 AI in your Gmail
- Search email and read threads and messages
- Write drafts, and update or delete them on your yes
- Send, reply to the sender or everyone, and forward, on your yes
- Add and remove labels, and create, rename or delete labels
- Move to the bin or spam and back, on your yes
- Mark mail sensitive, so it isn’t quoted or forwarded unless you ask
Email sync
- Customer emails file onto the right job by thread, by a job, quote or invoice number, or by the customer’s one open job
- A job’s Emails tab: reply, reply all, forward, move to another job
- Sync past emails from 1 week up to 12 months back
- Only customer mail is taken; internal mail never is
- Private by default, or shared with the office
- Bcc or forward any email to your jobs address to file it
You stay in control
- Switch each thing the agent may do on or off in Settings → Agent
- Disconnect any time in Settings, or ask the agent to
- Your own connection: nobody else in the business can use it
Good to know
- Quotes and invoices go from your business through CREW25, not from your Gmail.
- Nothing is ever deleted for good: the agent can only move mail to the bin.
- Delegated Gmail mailboxes aren’t read by Email sync.
- Google is still verifying CREW25’s Gmail access, so Google shows a warning when you connect it.
Frequently asked questions
Last updated October 2026
No. Sending, replying, forwarding, deleting a draft and moving mail to the bin are always shown to you first, and run only after you say yes, for exactly what you saw.
It’s one Gmail connection. Connected from Settings → Agent, CREW25 AI can search, draft and send for you and keeps no copy. Email sync, switched on from Settings → Email sync, also files your customer emails onto their jobs so the office can see them.
No. Email sync only takes an email when someone on it is one of your customers or their contacts, or it names a job, quote or invoice number. Anything else is never stored. Your own mailbox is private unless you share it with the office.
No. A Gmail connection belongs to the person who connected it. Only their own chats, texts and calls with CREW25 AI use it; nobody else in the business can, owners included. Each person connects their own.
Works well with
More integrations.
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